SMS Consent & Opt-In Process
Castle AI / Castlehead LLC
Effective date: July 14, 2026
Castle AI SMS Opt-In Disclosure
End users opt in when they call a Castle-powered business phone number and the call goes unanswered. The caller hears a voicemail greeting that states they will receive an automated follow-up text message. By calling the number, the end user consents to receive SMS follow-up. No messages are ever sent to any number that did not first initiate an inbound call.
Voicemail Consent Script
When a customer calls a Castle-powered business number and the call goes unanswered, the caller hears a voicemail greeting that includes the following disclosure:
“You've reached [Business Name]. We missed your call — Castle AI will send you a follow-up text so we can get you taken care of. Message and data rates may apply. Reply STOP to opt out at any time.”
Messaging Terms
Message frequency varies, typically 2–6 messages per inquiry.
Message and data rates may apply.
Reply STOP to unsubscribe. Reply HELP for help.
Related Policies
Privacy Policy: https://www.castlehead.ai/privacy
Terms of Service: https://www.castlehead.ai/terms